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Our Quality Guarantee

We understand your hesitation to making such a large purchase on-line.
The most common concern is how can we be providing quality grave markers
at such reasonable prices. When you purchase a headstone from us you are
getting the same and often better product than your local retailer.
How is this possible?
We make all of the drawings, design work, and sandblast stencil ourselves.
We utilize a tight network of qualified craftsman to cut, finish and
carve our monuments.
If anyone tries to tell you that we can't be providing
you with authentic quality and industry standard products they are mistaken.
Just read our guarantee below and you will see that we are committed to quality.

  OUR GUARANTEE  
 
If at the time of installation you
should find a defect* in the the finished material or craftsmanship of our
product it will be replaced or repaired at no cost to you. You must
contact us within 10 days after installation and notify us of the problem.
Shipping Damage Protection
If an item is damaged during shipping we will replace it at no cost to you.
Make note of the damage on the shipping document and then contact us about
how to proceed from there. All shipped products are insured to protect you.
Shipping damage must be reported within 7 days of delivery. Notice
after that time may reduce the amount of coverage.
Our Mistakes
We will correct our mistakes. If you receive your monument with errors
that were made by us we will correct or replace it at no cost to you.
Your Mistakes
If you discover that you have made an error we will do our best to
help you fix it. If your mistake requires a replacement of the item we will
  do so at a substantial discount. We will not profit from your errors.
Service After the Sale
We will be there to help you with whatever problems may arise in the future.
If your monument is vandalized or destroyed by an act of nature we will
replace it for you at a not for profit price. The replacement has to match
the original, including size, color, finish, carvings and all inscriptions.
Please keep your records of the sale including a copy of the approved
  drawing and your receipt of sale. A copy of your approved drawing and
 a receipt will be attached to the package or mailed to you separately.


Still unsure? Call us and we will take the time to answer any questions or
concerns that you may have. Don't worry about high pressure salespeople
either, you will speak directly to one of our experienced personnel.
  
Click here for our Terms and Conditions